CAREERS

Work with us.

FRONT OFFICE RECEPTIONIST

Purpose & Objective
To ensure that the hotel is providing the highest possible standards in customer care excellence. In every aspect; in product, presentation, and hospitality to our guests. Perform as a cohesive team that is dedicated to the needs of our customers, anticipate and respond to our guests with professionalism, discretion, and goodwill throughout their stay at the Cavalieri Art Hotel.

 

Essential Duties & Responsibilities

  • Greets guests upon arrival ensuring they feel expected and welcome.
  • Ensure that the guest receives the accommodation he/she is expecting
  • Maintains an up to date knowledge of the hotel and local services and supplies to be able to respond to guest queries
  • Maintains an awareness of guest profiles through Hotel Management System
  • Deals swiftly, efficiently, and sensitively to guest complaints and ensures follow-through.
  • Process accounts from check-in through check-out, ensuring accurate posting of food and beverage and ancillary charges.
  • Receives payments by cash, cheque, credit card, or on-account, adhering to the company credit policy at all times.
  • Accurately administers front desk clerical systems and procedures
  • Provides currency exchange service.
  • Records all instances of refused business, with reason for refusal
  • Ensures that the reception is organized and operating in an efficient manner
  • Promotes the hotel’s outlets and special events at all times.
  • Maintains awareness of sales opportunities, maximizing revenue, meeting and exceeding guest expectations.
  • Maintains awareness of rate levels to be sold on a daily basis and occupancy level.
  • Ensures balances of accounts of the day’s business at the end of the shift.
  • Adheres to all hotel policies, procedures, and standards at all times.

 

This Job Description in no way states or implies that these are the only duties that are to be performed by the employee occupying this position. Employees might be requested to perform other job-related duties assigned to them by their Direct Superior.

 

 

Interested applicants are to send their CV together with a covering letter via acachia@cavalierihotel.com.

NIGHT MANAGER

Purpose & Objective
The Night Manager is responsible for representing the Management during the night and assists the Front Office Manager in all aspects of the department including but not limited to operations, planning, staffing, and procedures in accordance with the hotel policies and procedures.

 

Essential Duties & Responsibilities

  • Managing and monitoring activities of all employees in the Front Office Department to ensure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
  • Directing and overseeing all the hotel operations during the night shift to ensure the satisfaction and safety of the guests.
  • Conducting Briefing for all staff during the Night Shift.
  • Informing all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
  • Checking accommodations and making sure any special requests are carried out accordingly.
  • Maintaining a professional and high-quality service-oriented environment at all times.
  • Acting as manager of duty for the hotel in the absence of the (Acting) Front Office Manager dealing with complaints, problem-solving, disturbances, special requests, and any other issues
    that may arise.
  • Managing the night shift in the department to ensure all employees perform the tasks assigned to them and coordinates the Front Office activities with other departments.
  • Welcoming guests in a friendly and helpful manner and ensure that
    the public areas are kept clean and tidy.
  • Occasionally assisting guests with their luggage, being a point of contact for the guests, and other responsibilities to ensure that all guests’ requirements are met during their stay.
  • Actively participating in the decision-making process with regards to guests’ relocation when the hotel exceeds capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the (Acting) Front Office Manager and/or Manager on Duty prior to when the shift starts.
  • Monitoring and developing team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling and evaluations and delivering recognition.

 

This Job Description in no way states or implies that these are the only duties that are to be performed by the employee occupying this position. Employees might be requested to perform other job-related duties assigned to them by their Direct Superior.

 

 

Interested applicants are to send their CV together with a covering letter via acachia@cavalierihotel.com.

FRONT OFFICE SUPERVISOR

Purpose & Objective
To ensure that the day-to-day operation is smooth and the Front Office Team is up to standard in giving the highest possible customer service. Making sure that all team members are properly trained and well-groomed. Being an example to colleagues by giving the best possible service and following the standards. The supervisor has to be trained in every field within the department in order to be able to assist in any difficulties or replacing in case of an emergency situation.

 

Essential Duties & Responsibilities

  • Following the direction given by the Front Office Manager and making sure that all the team members are on the same track.
  • Ensuring a high level of customer satisfaction
  • Maintaining corporate relations and ensuring that all VIP guests are receiving suitable treatment according to their VIP statues
  • Ensuring that the daily tasks are being delegated equally between the team members.
  • Briefing the team members about the daily functions and happenings.
  • Assisting the Front Office Manager in the day-to-day operations.
  • Taking care of room assignment and making sure that all guests are receiving the proper room category according to their booking and their requests.
  • Making sure that all staff members are receiving the necessary training
  • Ensuring that Front of House and Back of House kept clear, tidy and organized
  • Ensuring the new recruits are being trained up to standard and keeping clear records of the training program in order to be able to report the progress to the Front Office Manager.
  • Maintaining the actual procedures and assisting the Front Office Manager in creating necessary procedures.
  • Finalizing any necessary reports requested by the Head of Department.
  • The supervisor is requested to carry as Duty Manager in absence of Front Office Manager.
  • Making sure that all the reviews received by our customers are being answered in an efficient manner
  • Maximizing the hotel revenue and making sure that all the staff members are doing their utmost to promote and upsell the hotel
  • Reporting any essential conflicts between staff members to the Front Office Manager.

 

This Job Description in no way states or implies that these are the only duties that are to be performed by the employee occupying this position. Employees might be requested to perform other job-related duties assigned to them by their Direct Superior.

 

 

Interested applicants are to send their CV together with a covering letter via acachia@cavalierihotel.com.